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Frequently Asked Questions

  1. What is your shipping policy?
  2. What is your return & refund policy


  1. What is your shipping policy?

    Government Buyer Shipping Policy

    Contract pricing includes Dockside or Street Delivery. Charges for Inside Delivery, if
    applicable, will be added to the invoice as a separate line item. Inside Delivery includes the inside delivery of orders at the location specified by the Customer, which may be screened or subjected to security measures upon delivery. The Inside Delivery charge must be approved by the Customer before being included on the invoice. When the ordering Customer elects to waive this service, the Inside Delivery charge shall not apply to the order.

    Non-Government Buyer Shipping Policy

    You will be responsible for paying for your own shipping costs. Shipping costs are nonrefundable. If you wish to return your product, the cost of return shipping is your responsibility. Following are the terms and conditions that constitute our Domestic Shipping Policy. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur. No Shipment to P.O. boxes or APO/FPO addresses. We only ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Threez Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. We currently do not ship outside the U.S. If you have any questions on how to return your item to us, contact us at (904) 374-0917. Thank you

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  2. What is your return & refund policy

    Government Buyer Return & Refund Policy 

    Products that are returned due to Contractor error shall be returned at the Contractor’s expense. The Contractor shall make arrangements to remove the returned products from the Customer’s premises within five Business Days after notification. Regularly stocked products that are returned due to Customer error shall be returned at the Customer’s expense without incurring re-stocking fees if returned in original packaging and notice of return is provided within twenty Business Days of delivery.


    Non-Government Buyer Return & Refund Policy 

     If you are not entirely satisfied with your purchase, we're here to help. Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

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