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Frequently Asked Questions

  1. What is your shipping policy?
  2. What is your return & refund policy

Answers...

  1. What is your shipping policy?

    Shipping Policy

    You will be responsible for paying for your own shipping costs. Shipping costs are nonrefundable. If you wish to return your product, the cost of return shipping is your responsibility. Following are the terms and conditions that constitute our Domestic Shipping Policy. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur. No Shipment to P.O. boxes or APO/FPO addresses. We only ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Threez Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. We currently do not ship outside the U.S. If you have any questions on how to return your item to us, contact us at (904) 374-0917. Thank you

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  2. What is your return & refund policy

    Return & Refund Policy 

    Thanks for shopping at Threez Company, LLC. (Threez). If you are not entirely satisfied with your purchase, we're here to help. Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

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